Sunglasses FAQ -
If you are contacting the Dream Shades.com, please ensure you include, if you have these details, your order ID and order date.
1. Are your sunglasses authentic.
Here at DreamShades.com we ONLY sell authentic products! Each item comes with an original box, cleaning cloth and manufacturer's tags.
2. What is your exchange/refund policy?
Visit our returns policy page.
3. How do I know if the goods I order are in stock?
Almost all sunglasses are currently in stock. On the rare occasion the goods are temporarily out of stock a back order will be placed with our suppliers which may take from 2 to as much as 20 days. If the goods are still unavailable you will be notified by email where an exchange or refund will be offered. If your order is urgent, then an email can be sent to sales@dreamshades.com to check stock is available.
4. Where is my order?
All US and International orders are sent via USPS recorded delivery. A majority of orders are delivered within 7 working days but can take up to two weeks. If there is no one available to accept your order, USPS will leave a notification card and your order will be taken to your local post office where it will be available for collection. Orders are only classified as missing in the post 15 days after posting. If 15 days or more have passed and your order has not been received, please go to order status page here Order Status.
International orders are sent via USPS Global Delivery and are usually delivered within a week but can take up to 28 days due to delays at customs. All orders require a signature. If 28 days or more have passed and your order has not been received, please contact to inform us of the delay.
5. Is payment secure?
Yes, all online payments are taken through Authorize.NET. “Security is probably one of the most significant concerns for both the shopper and the retailer during an online transaction. In reality an online transaction is probably more secure than a card transaction in a store or conducted over the telephone or by fax, as the information transmitted online is highly encrypted using complicated logarithm combinations. The Authorize.NET payment system uses a combination of both established and innovative techniques to ensure the security and integrity of all sensitive data. For more information please click here.
Other methods to pay. PayPal, ECheck, Credit Card, Mail a check.
6. Do I have to pay for my order online?
No, you don’t have to pay online although this is the option preferred by most; you can place your order over the phone. To order by "Check By Mail" please place your order online or by phone and use the "Check By Mail" option. Don’t forget to include your delivery address, contact telephone number and email address.
7. What about shipping?
Please visit our shipping page click here
8. What are your terms and conditions?
Before placing an order with us you must agree to our terms and conditions. Our complete list of terms and conditions can be found here.
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